Help & Support

Find answers to your questions and get the help you need with CashSnapper

Quick Support Categories

Account Issues

Payment Problems

Security

Getting Started

Technical Support

FAQ

Popular Help Articles

Guide

How to reset your password

Step-by-step instructions to securely reset your account password and regain access to your account.

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FAQ

Understanding transaction fees

Learn about the different types of transaction fees, when they apply, and how to minimize them.

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Tutorial

Setting up two-factor authentication

Enhance your account security by enabling two-factor authentication with our easy tutorial.

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Important

What to do if you suspect fraud

Immediate steps to take if you notice suspicious activity on your account to protect your funds.

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Guide

Linking external bank accounts

How to securely connect your external bank accounts to your CashSnapper profile for easy transfers.

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FAQ

International transfer limits

Information about daily and monthly limits for international transfers and how to request increases.

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Need More Help?

Our support team is ready to assist you with any questions or issues you may have.

Live Chat

Chat with our support team in real-time for immediate assistance.

Typical response time: Under 2 minutes

Email Support

Send us an email and we'll get back to you as soon as possible.

Typical response time: Within 24 hours

Phone Support

Call our dedicated support line to speak with a representative.

Available: Mon-Fri, 9AM-6PM EST

Submit a Support Ticket

For complex issues that require detailed investigation, please submit a support ticket and our specialized team will assist you.

Frequently Asked Questions

Video Tutorials

Getting Started Tutorial

Getting Started with CashSnapper

3:45 • Basic tutorial

Security Features Tutorial

Setting Up Security Features

5:12 • Security tutorial

International Transfers Tutorial

Making International Transfers

4:30 • Advanced tutorial

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